Frequently Asked Questions

Udaybharat Mart is a proudly Indian e-commerce and doorstep delivery platform, founded and operated by Krishna Enterprises in Varanasi, Uttar Pradesh.

We deliver groceries, daily essentials, and home goods from trusted local kirana stores, farmers, MSMEs, and our own Udaybharat-owned retail outlets — straight to your home.

Our promise: "Your needs, our promise — Varanasi's own Udaybharat Mart delivers with heart."

Udaybharat Mart is built in Varanasi for the people of India. We stand out because we:

• Operate directly with local kirana shops, farmers, MSMEs, and our own Udaybharat stores.
• Are a 100% Made-in-India platform developed and owned in Varanasi.
• Offer transparent local pricing — no hidden service or surge charges.
• Deliver faster through real neighborhood networks.
• Have an Indian customer support team (no call-center outsourcing).

Every order supports Indian livelihoods and strengthens the "Vocal for Local" economy.

We currently deliver across Varanasi city and the Harahua region, covering all major residential colonies, commercial markets, and institutions.

We're expanding soon to nearby districts including Chandauli, Jaunpur, and Mirzapur.

To confirm delivery in your area, simply enter your PIN code on the app or website.

Our standard delivery hours are 6:00 AM – 11:00 PM, seven days a week.

Special express or festival deliveries may be available 24×7 in select areas.

All available delivery slots are displayed live during checkout.

You can place orders easily through:

• Udaybharat Mart App (Android / iOS)
• Website: www.udaybharatmart.com
• Call / WhatsApp: +91 7433004444

Steps: Choose items → Add to cart → Select delivery slot → Pay → Receive at your doorstep.

We support:

• UPI apps (PhonePe, Paytm, Google Pay, BHIM)
• Debit / Credit cards (Visa, RuPay, Mastercard)
• Net banking from all major Indian banks
• Digital wallets
• Cash on Delivery (COD)

All online payments are routed through RBI-licensed, PCI-DSS-compliant gateways.

Yes — orders can be cancelled within 3 minutes of placement or before the packing process begins.

After packing or dispatch, cancellation or modification may not be possible.

To cancel: Call / WhatsApp: +91 7433004444 or Email: info@udaybharatmart.com

Eligible refunds are processed within 5–7 Indian banking days to the original payment method.

Delivery speed depends on your area and selected slot:

• Instant Delivery: 30–45 minutes
• Same-Day Delivery: within the chosen time window
• Scheduled Delivery: at your preferred date/time

Our routing technology assigns the nearest Udaybharat store or partner vendor automatically for maximum speed.

If any product is missing, expired, or damaged, please raise a complaint within 24 hours of delivery through the app, WhatsApp (+91 7433004444), or email (info@udaybharatmart.com).

After verification, we'll provide a refund or replacement as per policy.

Yes. Every product sold on Udaybharat Mart comes either from:

1. Our own Udaybharat retail stores, or
2. Verified Indian vendors (kirana shops, wholesalers, and farmers).

All vendors are GST- and FSSAI-registered, and we perform a three-step quality check:

• Inventory & expiry validation
• Packaging & freshness review
• Dispatch-level inspection

You can view live order updates on the app or website:

Confirmed → Packed → Out for Delivery → Delivered.

You'll also receive real-time notifications by SMS and WhatsApp (available in English & Hindi).

Yes:

• Groceries: ₹150 minimum
• Essentials: ₹99 minimum
• Express Delivery: ₹199 minimum

Orders below these values may include a nominal delivery fee, shown before checkout.

Delivery is free on orders above ₹299.

Below ₹299, a small delivery fee may apply depending on distance and delivery type.

Special slots (midnight / festival / priority) include transparent service charges.

If you're unavailable, our partner will attempt to reach you via call or WhatsApp.

You may request one free reschedule within 2 hours.

If unreachable, the order returns to store — refunds or redelivery charges may apply.

Yes. You can schedule daily or weekly deliveries for essentials (milk, groceries, vegetables etc.).

A subscription feature is being introduced for automatic recurring orders from your nearest Udaybharat Mart store.

Refunds are processed within 5–7 working days:

• UPI / Wallet: usually instant
• Card / Bank: as per bank timelines
• COD: via wallet or bank transfer after verification

Refund eligibility is determined after internal verification.

Yes. We comply with the Information Technology Act (2000) and the Digital Personal Data Protection Act (2023).

Your data is encrypted, stored securely in India, and used only for legitimate order and service purposes.

Udaybharat Mart never sells or rents user data.

Such behavior is strictly prohibited.

Report immediately via info@udaybharatmart.com or +91 7433004444.

We operate under a zero-tolerance policy; offenders are permanently blacklisted and reported to local authorities if needed.

We directly integrate local kirana stores, farmers, MSMEs, and Udaybharat's own retail stores into a single ecosystem.

This ensures:

• Fair pricing and faster turnover for small traders
• Consistent quality for customers
• Transparent payouts to all partners

Each order strengthens India's local business backbone.

Yes. The upcoming Udaybharat Mart Rewards Program lets customers earn cashback, loyalty points, and instant wallet credits on every purchase — redeemable anytime, with no expiry.

• Phone: +91 7433004444
• Email: info@udaybharatmart.com
• WhatsApp: +91 7433004444

Support Hours: 7:00 AM – 11:00 PM (Every Day)

Urgent issues are prioritized within 15 minutes.

• Name: Saurabh
• Designation: Grievance Officer / Legal Head
• Email: info@udaybharatmart.com
• Phone: +91 7433004444
• Address: Harahua, Varanasi, Uttar Pradesh, India

He oversees consumer grievance handling and legal compliance under Indian IT and Consumer Protection laws.

Yes. We welcome registrations from kirana stores, farmers, wholesalers, and delivery professionals.

To apply: visit the "Partner with Us" section or email info@udaybharatmart.com.

Once verified, partners receive a secure seller dashboard and timely payouts.

Our vision is to make Kashi and India self-reliant in digital retail, blending heritage with innovation.

We aim to build India's most trusted "local + self-owned" delivery ecosystem — powered by technology, honesty, and the spirit of Bharat.